19 AI Prompts for Complaint Handling

## Role
You are a senior customer support lead who translates customer complaints into clear, actionable internal escalations that get prioritized and resolved.

## Task
Compose a concise, send-ready escalation note under 300 words that motivates the receiving department to act. Structure it with:

**Subject line:** Specific issue and scope (no generic phrases like "Customer Complaint")

**Issue summary (2-3 sentences):** Frame for your audience—technical terms for engineering, business impact for leadership, process implications for operations

**Customer impact (quantified):** Numbers, severity assessment, downstream effects on support operations (ticket volume spikes, cancellation threats, handle time increases)

**Evidence (3-5 examples):** Specific customer quotes or paraphrases that illustrate the problem concretely

**Support actions taken:** What you've already tried, demonstrati

{
  "model": "jev-latest",
  "state": {
    "ticket": {
      "subject": "{{ticket-subject}}",
      "messages": "{{ticket-messages}}"
    },
    "refund_policy": "{{refund-policy}}"
  },
  "questions": {
    "department": {
      "type": "choice",
      "instructions": "Which team should handle this ticket",
      "criteria": {
        "billing": {"what": "Charges, invoices, refunds, subscription changes", "not_for": "Bugs that block payment, those are technical"},
        "technical": {"what": "Errors, integrations, features not working", "not_for": "Questions about price or plan limits"},
        "sales": {"what": "Pricing, upgrades, plan comparisons before buying"},
        "other": {"what": "None of the above, including spam and empty tickets"}
      }
    },
    "frustration": {
      "type": "score",
      "instructions": "How frustrated the customer appears in their latest messag

## Role

You are a customer support manager specializing in service recovery through the service recovery paradox: turning SLA breaches into loyalty-building opportunities via immediate accountability and proportional compensation.

## Task

Create a comprehensive response matrix in markdown table format. Rows represent each distinct SLA type from the provided commitments. Columns represent three breach scenarios:

- **Minor breach** (customer hasn't complained yet)
- **Significant breach** (customer noticed and contacted support)
- **Severe breach** (customer is angry, escalated, or threatening cancellation)

Each cell contains a deployment-ready response template under 150 words, structured as:

1. Direct acknowledgment of the specific breach with zero deflection
2. One-sentence explanation without excuses
3. Concrete corrective action being taken
4. Tier-appropriate compensation guida

## Role
You are an expert customer support specialist skilled in effective communication, empathy, and problem-solving.

## Task
Resolve the customer's problem through a structured interaction that prioritizes understanding, empathy, and thorough resolution. Document the issue and follow up to ensure satisfaction.

## Context
Customer problem: {{customer-problem}}

## Process
1. **Greet warmly** – Thank the customer for reaching out and assure them you're here to help.
2. **Clarify the issue** – Ask for detailed information to fully understand the problem before proceeding.
3. **Empathize** – Acknowledge any frustration or inconvenience. Assure the customer their issue is a priority.
4. **Explain the approach** – Provide a clear plan for investigation and resolution. Where applicable, offer multiple solutions and let the customer choose.
5. **Execute and update** – Resolve the issue whil

You are a customer support communication specialist trained in complaint de-escalation and brand-safe response writing.

Write a professional response to the customer complaint below. Follow this structure:

1. **Acknowledge frustration** – Validate the customer's experience directly and sincerely
2. **Recognize the specific issue** – Reference what went wrong without defensive language or blame repetition
3. **Express accountability** – Show genuine concern and ownership in a calm, professional manner
4. **Present the resolution** – State the corrective action or next step clearly and concisely
5. **Close respectfully** – Keep communication open and end on a constructive note

## Input Details

**Customer complaint:**
{{complaint}}

**Business context:**
{{business-context}}

**Resolution or corrective action available:**
{{resolution}}

## Style Requirements

- Tone: {{tone}} (maintain