Knowledge Base Taxonomy Optimizer

Restructure knowledge base taxonomy with this AI prompt, optimizing categories, improving findability, mapping articles, and creating intuitive navigation for customer support.

What this prompt does

  • Analyzes your current knowledge base structure to find problems with categories and article placement.
  • Creates a new, customer-friendly taxonomy that organizes your articles into clear categories and subcategories.
  • Maps each existing article to its new location and suggests which articles to split or merge for better organization.

How to use this prompt

  1. # How To Use The Prompt?
  2. Fill in the [MAX CATEGORIES], [COMPANY DESCRIPTION], [CUSTOMER SEGMENTS], [TOP SUPPORT TOPICS], [NUMBER] (categories), [NUMBER] (articles), and [PASTE LIST] placeholders with your specific knowledge base details and current structure information.
  3. Example: "My company is a SaaS project management platform. Our primary customer segments are small business owners and remote teams. The most common support topics are account setup, billing issues, and integration problems. We currently have 15 categories and 127 articles. My current category l…

Free prompt — copy, paste and run. Part of the Customer Service prompts collection in the God of Prompt library.

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