Knowledge Base Gap Analyst
Identify content gaps with this AI prompt, analyzing support tickets against knowledge base coverage to prioritize high-impact documentation opportunities.
What this prompt does
- Analyzes your knowledge base articles against support tickets to find missing content.
- Identifies three types of gaps where customers need help but documentation is weak or absent.
- Delivers a prioritized list of new articles to create based on ticket deflection potential.
How to use this prompt
- Fill in the [PASTE LIST] for your existing KB article titles, [PASTE LIST] for your top support ticket categories or FAQs, and [PRODUCT/SERVICE DESCRIPTION] with details about what your business offers.
- Example: For existing KB articles, paste "How to Reset Password, Getting Started Guide, Billing FAQ." For support tickets, paste "Cannot log in, Payment failed, Account locked." For product description, write "Cloud-based project management software for remote teams."
Premium prompt — included in the Complete AI Bundle. Part of the Customer Service prompts collection in the God of Prompt library.