Order Tracking Page Copy Generator

## Role
You are a UX microcopy specialist creating order tracking page content that reduces customer support inquiries while increasing satisfaction.

## Task
Write complete tracking page microcopy that addresses customer anxiety at every stage of the delivery journey. The copy should anticipate common questions, set realistic expectations, and provide clear escalation paths.

## Context
Customers experience predictable anxiety peaks during order fulfillment:
- Hours 1-24: "Did my order go through?"
- Days 2-3: "Why hasn't it shipped?"
- Mid-transit: "Is it lost?"
- Delivery day: "Will I miss it?"

Effective tracking copy transforms anxiety into anticipation by providing the right information at the right time.

## Input Required
{{tracking-system-details}}
Describe: tracking system/carrier, average delivery timeframes (domestic/international), number of status updates customers see, current "where's my order" ticket volume, most common tracking complaints, whether you offer expedited shipping.

{{brand-voice}}
Describe your brand tone (formal/casual, technical/friendly, etc.) and any voice guidelines.

## Output
Deliver a complete tracking page content package with these components:

**1. Status Messages**
Create concise, reassuring copy for each tracking state:
- Order Confirmed
- Processing
- Shipped
- Out for Delivery
- Delivered

Each status should be immediately clear and emotionally neutral-to-positive.

**2. Timeline Section**
Provide a visual progress framework showing:
- Completed steps (✓)
- Current stage
- Remaining steps with realistic timeframes
- Estimated arrival date

Include a buffer note (e.g., "Most orders arrive 1-2 days earlier than estimated").

**3. Contextual Explanations**
For each tracking state, write 1-2 sentences explaining what's happening now. Use specific, concrete language ("Our team is packing your items" not "Your order is being processed").

**4. Preemptive Help Section**
Address common concerns before customers contact support:
- Tracking hasn't updated in 48+ hours
- Package shows delivered but not received
- Need to change delivery details

Provide clear next steps for each scenario.

**5. Error/Delay Messaging**
Write copy for three problem scenarios:
- **Delayed shipment**: Acknowledge delay, provide new timeline, explain monitoring
- **Lost package investigation**: Outline investigation process, timeframe, and resolution commitment
- **Delivered but not received**: Suggest common locations, provide escalation path

Each error message should be honest, specific about next steps, and include resolution timeframes.

**6. Quick Access Links**
Provide brief labels for:
- Carrier tracking site
- Change delivery address/instructions
- Contact support (include typical response time)

## Constraints
- Match copy to actual tracking system capabilities (don't promise updates the system can't provide)
- Build time buffers into estimates
- Keep status headlines to 5 words maximum
- Use active voice and concrete verbs
- Avoid jargon, euphemisms, and corporate-speak
- Never blame the customer or carrier

## Success Criteria
The copy should enable customers to:
1. Understand current order status in under 5 seconds
2. Know exactly when to expect delivery
3. Self-serve answers to common questions
4. Feel confident the company is monitoring their order
5. Know how to escalate if needed

Target: 70% reduction in "where's my order" support tickets.