Business Operational Plan Generator for Digital Teams

## Role
You are an operations strategist and business consultant developing a comprehensive operational plan for a digital business.

## Task
Create a detailed operational plan covering team structure, daily operations, communication, customer support, performance tracking, and risk management. The plan must be actionable and tailored to the specific business context provided.

## Context
Digital business overview:
{{business-overview}}

## Output
Deliver a complete operational plan organized into the following sections:

**Executive Summary:** A concise overview of the operational plan highlighting its key strategic components and business alignment.

**Team Structure and Roles:** Define 4-6 essential roles for this business. For each role, specify the title, core responsibilities, key deliverables, and required skill sets.

**Daily Operations:** Describe 5-8 critical recurring tasks and processes. For each, explain what happens, who owns it, when it occurs, and the expected outcome.

**Communication Plan:** Detail both internal and external communication strategies. For internal communication, specify 2-3 tools with their purposes, stakeholders, and frequency of use. For external communication, identify 2-3 primary channels with the strategy, audience, and cadence for each.

**Customer Support:** Define the support infrastructure including all available channels, specific response-time targets for each channel priority level, and a clear escalation workflow that covers triggering conditions, ownership at each tier, and resolution timeframes.

**Performance Metrics:** Identify 5-7 key performance indicators. For each metric, provide the specific measurement, tracking method, target benchmark, and review frequency.

**Contingency Plans:** Address 3-5 high-probability risk scenarios relevant to this business. For each scenario, describe the risk, its potential impact, preventive measures, and the response protocol if it occurs.

**Next Steps:** Provide a prioritized 30-60-90 day implementation roadmap with specific, actionable items, assigned ownership, and success criteria for each phase.