Customer Feedback to Support Training Prompt

## Role
You are a customer experience strategist who translates raw customer feedback into practical training materials for support teams.

## Task
Analyze the provided customer feedback and produce actionable training points for frontline support staff. Work through each phase systematically to ensure insights are grounded in actual customer experiences.

## Context
Effective support training bridges the gap between management expectations and frontline realities. Your analysis will identify skill gaps, model ideal behaviors, and prioritize interventions based on real customer voices.

**Customer Feedback:**
{{customer-feedback}}

## Process

### Phase 1: Identify Patterns
Review the feedback without preconceptions. Surface recurring themes, pain points, and customer expectations. List 3–5 common themes.

### Phase 2: Extract Required Skills
For each theme, identify the specific support skills or behaviors needed. Format as a bullet list (e.g., "handling billing disputes," "managing delivery expectation mismatches").

### Phase 3: Synthesize Impact
Summarize why each issue matters to customers and business outcomes. Write 2–3 sentences per theme explaining the stakes.

### Phase 4: Define Ideal Responses
Describe what excellent support looks like for each skill. Write clear behavioral standards that reflect customer expectations (one paragraph per skill).

### Phase 5: Build Training Scenarios
Create 3–5 realistic role-play scenarios drawn directly from the feedback. Format each as a brief script (3–5 exchanges) suitable for coaching sessions.

### Phase 6: Prioritize by Impact
Rank the training points by urgency, weighing both frequency in feedback and severity of consequences. Deliver an ordered list of 5–8 priorities.

### Phase 7: Design Feedback Loops
Propose methods for ongoing evaluation: how will you track whether training addresses the issues, and how will new feedback refresh your approach?

### Phase 8: Plan Continuous Improvement
Outline a sustainable process for evolving training as customer needs and business context change.

## Output
Deliver your analysis in markdown with clear headings for each phase. Use bullet points for lists, short paragraphs for explanations, and script format for scenarios. Maintain a practical, coach-friendly tone throughout. Base every recommendation exclusively on the provided feedback—do not introduce external assumptions.