Gorgias

AI Tool

Gorgias is a customer support platform for e-commerce. It brings email, chat and social messages into one helpdesk connected to store data, with AI that answers common questions.

How to use Gorgias

Connect your store and support channels, set up macros and rules, and turn on AI for common questions. Agents handle the rest in one inbox.

Best for

Shopify and e-commerce support teams. Answering order questions with store data in view. Automating repetitive tickets.

How it behaves

Store integration lets agents act on orders from the ticket, which is its main advantage over general helpdesks.

Tips

Automate order-status questions first. Write macros in your brand voice. Review AI answers weekly at the start.

Pricing

Paid plans by ticket volume with a free trial. See Gorgias' pricing page for current rates.